![]() But when she arrives with a friend, there are no push-to-open doors. Lindsay-Noel by phone that the location is wheelchair accessible. In one review, a downtown tiki bar assures Ms. ![]() ![]() There are key accessibility components that are often missed in restaurants that can derail a disabled person’s night out, Ms. “A lot of restaurants believe that if I can come through the front door, then they’ve done their job,” she says, but there’s much more to it than many restaurant owners think. She does extensive research online, and often calls in advance to make sure. In fact, she only reviews restaurants that have already claimed to be accessible. Lindsay-Noel notes that she’s not making videos for a “gotcha” moment to call out restaurants. Reviews focus on factors such as whether doors have push buttons to open them, whether the staff is courteous and accommodating and whether the restaurant is easy to navigate overall. Accessibility flaws that can derail a night outĬlearly, people are paying attention: The AccessByTay account has more than 20,000 followers, with millions of views and nearly 700,000 “likes” across her videos. “I know that when people see something, it has a different effect,” she says. Lindsay-Noel decided to film her reviews on TikTok so she could share the experience more thoroughly than a blog post or an online comment. We’ve experienced this so many times that we ended up going to the same three restaurants all the time.” “We’ve encountered so many experiences where we show up and they say they’re accessible, and they’re not. “My friends and I are very social people,” she says. A Toronto entrepreneur who founded Cup of Té, an organic loose leaf tea company, in 2018, Taylor began doing reviews on her TikTok account AccessbyTay upon experiencing misleading online descriptions of accessibility.
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